Frequently Asked Questions

Yes, you can! One thing you might want to consider is: Would you rather focus on grieving and being present during the service or telling your family and friends to unmute? If you would prefer to be present, then we are here to handle the rest!

We offer three packages at Remembering.Live that include virtual memorial services, Premium, Deluxe, and Deluxe Plus: Our Premium package services run up to 1.5 hours, and our Deluxe packages include services that run up to 2.5 hours.

We understand that planning a virtual memorial service can be very stressful, therefore we do not require you have a date and time set prior to purchasing. This can be decided after, and we can create your tribute website in the meantime.

If you require a longer service than the current packages we have, this can always be purchased. Please get in touch, and we'll work with you on the pricing.

Yes, we have dedicated staff at Remembering.Live who will facilitate your virtual memorial services. They are responsible for muting/unmuting participants, ensuring videos are displayed correctly, providing technical support and more.

Our service coordinator will work closely with your choice of clergy to set an order of speakers in your service and to ensure that the agenda is met during the virtual memorial service.

Yes, your service facilitator will be responsible for sharing slideshows during the virtual memorial service.

We will ensure all participants, apart from those assigned to speak are muted during the service. If there is an open mic for attendees to wish their respects, we will enable participants to "raise hand," so that we know to unmute them.

All our services take place on Zoom. We also have the option of live-streaming the services from Zoom to the website.

If there are attendees who are not comfortable with using Zoom or a computer, we have an option where participants can dial into the service through their telephone, or view the service live from Youtube or from the Tribute Website. There are also articles on our resources page on How to Attend a Zoom Memorial Service.(https://www.remembering.live/post/how-to-create-a-virtual-memorial-service)

Yes, we offer a 30-minute rehearsal prior to the virtual memorial service.

Both Premium and Deluxe virtual memorial services are recorded. With the Deluxe package, we will edit the service recording for you, including transitions, cuts, titles, and music.

No, you simply need to have Zoom downloaded on your device, which is free to download here.(https://zoom.us/support/download)

Yes, we can host your service any day of the week with no difference in cost. Just let us know the date and time you are planning of having the service so we can find availability.